Welcome to the Soulcare Collective.
The Soulcare Collective is a private group practice dedicated to providing high-quality, holistic mental wellness services. As such, our policies are designed to ensure fairness, respect, and the sustainability of the care we provide. Please review the following policies carefully to understand our guidelines and expectations.
Meet Linda — Soulcare Client Since 2022
No-Show Fee
A $15 no-show fee will be applied unless there is a documented medical emergency.
Late Cancellation Fee
A $15 late cancellation fee will be applied for same-day cancellations. Clients are required to provide at least 24hours’ notice to cancel a session.
Payment Policy
Payment is expected before all sessions. Services will not be provided until the balance is paid in full. If payment has not been made within 30 days of the session, the card on file will be charged automatically.
Grace for Delayed Payments or Missed Messages
Initial extensions of grace will be provided for delayed payments or missed communications in your inbox. However, it is the client’s responsibility to check their communication channels, such as emails, for invoice notifications.
Outstanding Invoices Policy
If a client owes two or more invoices, they will not be seen for care until all outstanding invoices are paid. If the client would like to continue receiving care while addressing their balance, they are welcome to attend Soulcare Sunday on a weekly basis at no cost.
Note on Payment Accountability
We understand that life can get busy and intentions may be good, but forgetting to pay for services is still grounds for cancellation. Timely payments are essential to maintaining the integrity of our practice and ensuring uninterrupted care for all clients.
Flexible Payment Options: Clients are encouraged to discuss the following options:
Bulk Payment: Clients can choose to pay for their sessions once a month to streamline payments.
Vouchers: Clients may inquire about voucher options for financial support.
Card Authorization: Clients can grant permission for us to charge their card automatically to avoid missed payments.
Contact
Please direct any communications, including complaints to contact@soulcarecollective.org.
Frequently Asked Questions
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The Soulcare Collective is a mental and holistic wellness organization that offers a range of services, including individual care, multidimensional wellness coaching, corporate wellness programs, and group healing sessions. Our mission is to provide comprehensive support that nurtures the mind, body, and spirit.
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We offer individual and group therapeutic care, corporate wellness programs, wellness coaching, and specialized sessions such as Soulcare Sunday. Our approach integrates traditional psychological methods with African-centered psychology, Cognitive Behavioral Therapy (CBT), quantum healing, and indigenous healing practices.
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We accept a variety of payment methods, including debit and credit cards, Apple Pay, CashApp, FSA/HSA accounts, and Loveland Foundation vouchers. Please note that we do not accept insurance at this time.
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Absolutely. If you are in a position to pay the standing market rate for a mental wellness session, you are welcome to mention this to your provider at any point during your wellness journey.
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Our approach is holistic and integrative, combining evidence-based psychological practices with spiritual and indigenous healing modalities. We consider all aspects of your being—mental, emotional, physical, and spiritual—in our work together.
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Our services are designed for BIPOC folx seeking personal growth, emotional healing, and mental wellness. We also support organizations looking to improve employee well-being through our corporate wellness programs.
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Yes. To date we have supported clients based in Canada, the United Kingdom, France, South Africa and Dubai.
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You can book a session directly through our scheduling system or by contacting us via email. We offer both phone call and virtual sessions.
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Your first session will be an opportunity to discuss your goals, concerns, and what you hope to achieve through our services. We will work together to create a personalized wellness plan that suits your needs.
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Soulcare Sunday is a weekly or monthly group session where members gather for collective healing, guided meditations, and discussions on various wellness topics. It's a space for community, connection, and self-care.
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Yes, we offer corporate wellness programs that are tailored to meet the specific needs of organizations. These programs can include workshops, employee wellness assessments, stress management training, and ongoing support.
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The Soulcare Fund is a community initiative where a portion of our fees is allocated to provide free mental wellness sessions for those who need it the most. This fund helps make mental health support more accessible to underserved communities.
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Contributions to the Soulcare Fund can be made through our website. We also welcome partnerships with organizations and individuals who share our commitment to making mental health care accessible to all.
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Yes. Here is the link to subscribe to a monthly donation.